Randy Bassett is a dynamic Program Manager at DISH Network, where he plays a pivotal role in enhancing customer care operations through strategic outsourcing and contract management. With a robust background in operations, Randy is known for his ambitious and results-driven approach, consistently delivering improvements...
Randy Bassett is a dynamic Program Manager at DISH Network, where he plays a pivotal role in enhancing customer care operations through strategic outsourcing and contract management. With a robust background in operations, Randy is known for his ambitious and results-driven approach, consistently delivering improvements in customer experience and technical support across a global contact center infrastructure. His expertise lies in optimizing multi-million-dollar contracts with outsourced vendors, ensuring that DISH Network not only meets but exceeds its operational goals.
In his current role, Randy is tasked with the critical responsibility of advising business leaders on legal aspects and compliance related to vendor agreements. His keen understanding of contract management allows him to ensure that all business operations are supported by valid agreements, thereby mitigating risks and enhancing operational continuity. By distilling complex business objectives into actionable plans, he effectively integrates innovative ideas with data-driven best practices, fostering a culture of continuous improvement.
Randy's skill set is extensive, encompassing workforce management, process improvement, and cross-functional team leadership. His collaborative leadership style encourages teamwork and drives engagement among diverse teams, ultimately leading to enhanced customer service and satisfaction. As DISH Network navigates the evolving landscape of broadband and customer support, Randy's insights and strategic vision are invaluable assets that contribute to the company's success in delivering exceptional customer experiences.
