As the Vice President of Digital, Ancillary & Loyalty at flynas, Ali Jassim plays a pivotal role in shaping the airline's customer engagement strategies and driving revenue growth through innovative digital solutions. With a keen focus on enhancing the customer journey, Ali oversees all direct...
As the Vice President of Digital, Ancillary & Loyalty at flynas, Ali Jassim plays a pivotal role in shaping the airline's customer engagement strategies and driving revenue growth through innovative digital solutions. With a keen focus on enhancing the customer journey, Ali oversees all direct digital sales and touchpoints, ensuring that the flynas website and mobile app deliver seamless user experiences that cater to the evolving needs of travelers. His leadership extends to managing ancillary revenue streams, where he leverages data-driven insights to optimize product offerings and enhance customer satisfaction.
Ali's expertise in online marketing and strategic thinking is instrumental in the development and execution of the naSmiles Loyalty program, which aims to foster long-term relationships with customers through personalized rewards and tailored experiences. By integrating advanced analytics and marketing research, he identifies key trends and customer preferences, allowing flynas to stay ahead in the competitive low-cost carrier market.
Under Ali's stewardship, flynas has successfully launched several key projects that enhance its digital footprint, including targeted email marketing campaigns and innovative online branding initiatives. His commitment to continuous improvement and customer-centric philosophy ensures that the airline not only meets but exceeds customer expectations, ultimately driving loyalty and repeat business. As the industry evolves, Ali remains dedicated to harnessing the power of technology and strategic marketing to propel flynas into a future where customer satisfaction and operational excellence go hand in hand.
