Kathleen Borsh is a dynamic leader and the visionary Founder of Knots of Grace, where she combines her passion for creating meaningful gifts of faith with her expertise in customer care and operational management. At Knots of Grace, Kathleen is dedicated to crafting unique, faith-inspired...
Kathleen Borsh is a dynamic leader and the visionary Founder of Knots of Grace, where she combines her passion for creating meaningful gifts of faith with her expertise in customer care and operational management. At Knots of Grace, Kathleen is dedicated to crafting unique, faith-inspired products that resonate with individuals seeking to incorporate spirituality into their daily lives. Her role encompasses the entire lifecycle of product development, from ideation to sales and delivery, ensuring that every gift not only meets high-quality standards but also delivers a heartfelt message.
With a strong focus on outcomes, Kathleen excels in planning and organizing, which allows her to streamline operations effectively. Her attention to detail ensures that each product is thoughtfully designed and meticulously crafted, enhancing the customer experience. Leveraging her skills in social media marketing and web analytics, she has successfully expanded Knots of Grace’s online presence, driving engagement and sales through platforms like Shopify.
Kathleen’s proficiency in software tools such as ADP TotalSource, Marketo, and Microsoft SharePoint Office 365 empowers her to manage various aspects of the business efficiently, from talent acquisition to benefits administration. Her commitment to customer care is evident in her proactive approach to addressing client needs and fostering lasting relationships. As she continues to innovate and grow Knots of Grace, Kathleen remains focused on her mission to provide gifts that inspire faith and connection, making a positive impact in the lives of her customers.
