Brad Schoolman serves as a Senior Principal IT Technologist at Medtronic, where he leverages his extensive expertise in ServiceNow to drive transformative initiatives in IT Service Management (ITSM) and IT Operations Management (ITOM). With a robust background in Computer Science, Communication Studies, and Management, Brad...
Brad Schoolman serves as a Senior Principal IT Technologist at Medtronic, where he leverages his extensive expertise in ServiceNow to drive transformative initiatives in IT Service Management (ITSM) and IT Operations Management (ITOM). With a robust background in Computer Science, Communication Studies, and Management, Brad has cultivated a unique skill set that blends technical acumen with exceptional leadership and communication capabilities. His role as the lead architect for ITSM, HR, Security, and Compliance stakeholders on the ServiceNow Platform team positions him at the forefront of Medtronic's digital transformation efforts.
Brad has successfully designed, developed, and supported a variety of high-impact projects that enhance operational efficiency and compliance across the organization. Notable achievements include the implementation of a Vulnerability Response post-go-live remediation system, which significantly improved the organization’s ability to address security threats in real-time. Additionally, he spearheaded the creation of a custom virtual agent for HR, streamlining employee interactions and enhancing service delivery. His innovative approach to developing a COVID-19 response and contact tracing system exemplifies his ability to respond to urgent business needs with agility and foresight.
Furthermore, Brad's work in integrated risk management has brought together multiple compliance teams into a cohesive ServiceNow process, fostering collaboration and ensuring regulatory adherence. His proficiency in ITIL, Active Directory, and system administration, combined with his strong organizational and management skills, enables him to navigate complex IT landscapes effectively. As he continues to lead critical projects at Medtronic, Brad remains committed to advancing IT service management practices and driving operational excellence within the healthcare technology sector.
