Stephanie Feiss serves as the Director of Operations for the Service Assurance Access Networks team at Sprint, where she plays a pivotal role in ensuring the reliability and efficiency of the company’s telecommunications infrastructure. With a focus on monitoring, maintaining, and repairing Sprint’s extensive network...
Stephanie Feiss serves as the Director of Operations for the Service Assurance Access Networks team at Sprint, where she plays a pivotal role in ensuring the reliability and efficiency of the company’s telecommunications infrastructure. With a focus on monitoring, maintaining, and repairing Sprint’s extensive network of cell towers, backhaul, and core transport systems, Stephanie is at the forefront of operational excellence in a rapidly evolving industry. Her leadership extends to overseeing a dedicated team of operations center technicians and back office engineers, who are instrumental in managing break-fix scenarios, Local Exchange Carrier (LEC) management, and support functions.
Under Stephanie's guidance, the team has successfully implemented innovative incident and problem management strategies that enhance service reliability and minimize downtime. Her expertise in telecommunications, coupled with her skills in vendor management and program management, allows her to effectively coordinate with various stakeholders to streamline processes and optimize network performance. Additionally, Stephanie is adept at change management, ensuring that any modifications to the network infrastructure are executed smoothly and with minimal disruption to service.
Stephanie’s commitment to excellence is further exemplified through her hands-on approach to leadership, fostering a culture of collaboration and continuous improvement within her team. By leveraging her deep understanding of CDMA and LTE technologies, she drives initiatives that not only address current operational challenges but also anticipate future demands in the telecommunications landscape. As Sprint continues to innovate and expand its network capabilities, Stephanie Feiss remains a key player in shaping the future of service assurance and operational integrity within the organization.