As Co-founder and CTO of GetHuman, Jeff Whelpley plays a pivotal role in shaping the company’s technical landscape and driving innovation in customer service solutions. With a keen focus on leveraging cutting-edge web technologies and artificial intelligence, Jeff orchestrates the development of robust platforms that...
As Co-founder and CTO of GetHuman, Jeff Whelpley plays a pivotal role in shaping the company’s technical landscape and driving innovation in customer service solutions. With a keen focus on leveraging cutting-edge web technologies and artificial intelligence, Jeff orchestrates the development of robust platforms that enhance user experiences and streamline customer interactions. His extensive expertise in managing diverse teams—ranging from in-house talent to specialized contractors—ensures that complex projects are executed seamlessly and efficiently.
Under Jeff’s leadership, GetHuman has embarked on several key projects that harness the power of a comprehensive technology stack, including JavaScript and TypeScript frameworks such as Angular for front-end development and Node.js for back-end services. His proficiency in infrastructure as code, particularly with Pulumi, allows for agile deployment and maintenance of scalable applications. Jeff’s deep knowledge of databases like MongoDB and ElasticSearch, along with cloud services from AWS and Google Cloud, enables the team to build resilient systems that can handle large volumes of data and traffic.
Moreover, Jeff’s commitment to integrating advanced telephony platforms such as Plivo and Twilio into GetHuman’s offerings exemplifies his forward-thinking approach to enhancing customer engagement. His skills in DevOps, growth hacking, and enterprise architecture empower the organization to adapt swiftly to market demands while maintaining a strong focus on the software development life cycle (SDLC). As he continues to push the boundaries of technology at GetHuman, Jeff remains dedicated to fostering an innovative culture that prioritizes user-centric solutions and operational excellence.
