As Vice President of Digital & Data Management Systems at Changi Airport Group (CAG), Joe Chiu plays a pivotal role in steering the organization’s digital transformation initiatives. With a strong focus on enhancing customer experiences, Joe leads the “Connecting to Customers” thrust, which is integral...
As Vice President of Digital & Data Management Systems at Changi Airport Group (CAG), Joe Chiu plays a pivotal role in steering the organization’s digital transformation initiatives. With a strong focus on enhancing customer experiences, Joe leads the “Connecting to Customers” thrust, which is integral to CAG's Digital Master Plan. His expertise in program management and strategic planning allows him to effectively collaborate with key stakeholders to develop and implement IT programs that not only meet but exceed the expectations of travelers at one of the world’s busiest airports.
Joe oversees a diverse portfolio of enterprise IT programs that are crucial for modernizing airport operations. This includes the customer identity and access management systems, which ensure secure and seamless interactions for passengers, as well as the retail-related customer 360 system that provides a comprehensive view of customer preferences and behaviors. His leadership extends to the development of innovative solutions such as micro-services, e-services, and mobile applications that enhance user engagement and streamline airport processes.
In addition to his technical acumen, Joe’s skills in vendor management and operations management enable him to forge strong partnerships with technology providers, ensuring that CAG remains at the forefront of aviation technology. His commitment to process improvement and business strategy positions CAG to adapt to the rapidly evolving aviation landscape, ultimately delivering a personalized and user-centric experience that sets Changi Airport apart as a global leader in the industry. Through his vision and expertise, Joe Chiu is not only transforming the digital landscape at CAG but also shaping the future of air travel in Singapore and beyond.
