Miguel Angel Hernandez Marco is a seasoned professional with over 20 years of experience in the real estate transaction operations sector. Currently serving as the Responsable Equipo de Post-Formalización at CSOip Grupo CaixaBank, Miguel plays a pivotal role in overseeing the post-transaction processes of mortgage...
Miguel Angel Hernandez Marco is a seasoned professional with over 20 years of experience in the real estate transaction operations sector. Currently serving as the Responsable Equipo de Post-Formalización at CSOip Grupo CaixaBank, Miguel plays a pivotal role in overseeing the post-transaction processes of mortgage operations, particularly focusing on the quality control and review of transactions managed by Bankia's partner gestorías. His extensive background in mediation and client management equips him with a comprehensive understanding of the intricacies involved in real estate operations, enabling him to bridge the gap between clients and banking entities effectively.
In his current role, Miguel is responsible for the strategic planning and organization of resources, ensuring that the team meets the established Service Level Agreements (SLAs) while maintaining high-quality standards. His expertise in business strategy and planning is crucial in projecting key performance indicators (KPIs) that drive operational efficiency and enhance service delivery. Miguel's analytical capabilities allow him to assess and refine processes continually, ensuring that the team not only meets but exceeds the expectations of both clients and stakeholders.
Miguel's commitment to fostering a positive work environment is evident in his leadership style, where he encourages collaboration and innovation among team members. His legal research skills further bolster his ability to navigate complex regulatory frameworks, ensuring compliance and mitigating risks associated with real estate transactions. As he continues to advance in his career, Miguel aims to leverage his extensive knowledge and strategic insights to contribute to the evolution of real estate operations within CaixaBank, ultimately enhancing customer satisfaction and driving business growth.
