Richard Moen serves as the Principal Business Process Analyst at Hennepin County, where he leverages his extensive expertise in business analysis, organizational change management, and project management to drive transformative initiatives within technology organizations. With a strong foundation as a Systems Engineer, Richard brings a...
Richard Moen serves as the Principal Business Process Analyst at Hennepin County, where he leverages his extensive expertise in business analysis, organizational change management, and project management to drive transformative initiatives within technology organizations. With a strong foundation as a Systems Engineer, Richard brings a unique perspective to his role, enabling him to bridge the gap between technical solutions and business needs effectively.
In his current position, Richard is instrumental in conducting user and subject matter expert (SME) interviews to identify operational challenges and recommend process redesigns grounded in industry best practices. His ability to facilitate focused discussions and foster consensus among diverse stakeholders has been pivotal in driving successful outcomes for key projects. Richard excels in coaching and supporting managers as they navigate the complexities of change management, ensuring that efforts to enhance processes, systems, and services are met with enthusiasm and commitment from their teams.
Richard’s skills in program management, process improvement, and risk management are complemented by his proficiency in tools like Visio and ITIL methodologies, which he employs to visualize and streamline business processes. His commitment to continuous improvement and innovation positions him as a valuable asset to Hennepin County, where he is dedicated to enhancing operational efficiency and delivering high-quality services to the community. Through his systemic approach and strong communication skills, Richard Moen is not only shaping the future of business processes at Hennepin County but also setting a standard for excellence in public sector project management.
