John Grupe serves as a Partner at Handy Grandys, where he leverages his extensive background in adult education to enhance the training and development of the team. With a focus on empowering seniors to live comfortably in their homes, John plays a pivotal role in...
John Grupe serves as a Partner at Handy Grandys, where he leverages his extensive background in adult education to enhance the training and development of the team. With a focus on empowering seniors to live comfortably in their homes, John plays a pivotal role in designing and implementing training programs that equip staff with the necessary skills to deliver exceptional installation and remodeling services. His expertise in curriculum development allows him to custom design educational materials that cater to the unique needs of both employees and clients, ensuring that every interaction is rooted in respect and understanding.
In his capacity as Training Manager, John oversees a diverse team of trainers, fostering an environment of organizational learning and professional growth. He is particularly passionate about exploring innovative electronic learning initiatives, such as podcasting and mobile learning, which enhance the accessibility and effectiveness of training. By integrating blended learning approaches, John ensures that all team members are well-prepared to provide top-notch customer service, ultimately leading to increased client satisfaction and loyalty.
Key projects under John's leadership include the development of comprehensive sales training programs that not only improve the technical skills of the staff but also emphasize the importance of cultivating respectful relationships with clients. His public speaking engagements further showcase his commitment to sharing knowledge and best practices within the industry. As Handy Grandys continues to expand its services, John's insights and strategic vision will be instrumental in driving the company’s mission to support seniors in maintaining their independence and comfort at home.
