Perry Ashford serves as the Information Technology Team Lead (Supervisor) at Avangrid, where he leverages his extensive expertise in desktop and server environments to enhance the efficiency and reliability of IT operations. With a robust background in the installation, networking, and troubleshooting of various computing...
Perry Ashford serves as the Information Technology Team Lead (Supervisor) at Avangrid, where he leverages his extensive expertise in desktop and server environments to enhance the efficiency and reliability of IT operations. With a robust background in the installation, networking, and troubleshooting of various computing systems, Perry plays a pivotal role in managing a diverse team of IT professionals. His responsibilities encompass queue and team management, ensuring that incoming incidents and requests are effectively directed to the appropriate personnel. This involves not only technical oversight but also the cultivation of strong team leadership skills, including conflict resolution and mentorship.
Perry's extensive knowledge of Microsoft Windows Operating Systems, ranging from legacy versions like DOS and Windows 95 to modern iterations such as Windows 10 and Windows Server, positions him as a key resource in maintaining system integrity and performance. He is adept at handling a variety of peripherals, including tablets, scanners, and audio/visual equipment, which enhances the overall user experience for clients. His familiarity with networking protocols such as TCP/IP, as well as his proficiency in tools like Spiceworks and VMware vSphere, allows him to implement effective solutions that streamline operations and minimize downtime.
Currently, Perry is spearheading several key projects aimed at optimizing IT service delivery and enhancing cybersecurity measures across the organization. His commitment to providing exceptional technical assistance—whether through phone support, in-person consultations, or electronic communications—ensures that Avangrid's IT infrastructure remains robust and responsive to the needs of its clients. Through his leadership, Perry not only resolves complex hardware and software issues but also fosters a collaborative team environment that encourages continuous learning and improvement.
