As the Executive Vice President of Sales & Customer Experience at Impact, Rob Nordwall leverages over 26 years of extensive expertise in the printing industry to drive transformative growth and innovation. Since joining Impact in 2020, Rob has been instrumental in elevating the Customer Experience,...
As the Executive Vice President of Sales & Customer Experience at Impact, Rob Nordwall leverages over 26 years of extensive expertise in the printing industry to drive transformative growth and innovation. Since joining Impact in 2020, Rob has been instrumental in elevating the Customer Experience, leading to a remarkable 90% increase in revenue. His strategic vision focuses on not only enhancing customer satisfaction but also fostering long-term loyalty through tailored solutions that meet the unique needs of clients.
Rob's leadership is characterized by a commitment to operational excellence. He has successfully streamlined processes through building consolidation and the implementation of a new management framework that enhances efficiency across the organization. By aligning sales strategies with customer experience initiatives, he ensures that every touchpoint reflects Impact's dedication to quality and service.
In his role, Rob inspires and mentors a high-performing sales team, cultivating a culture of collaboration and continuous improvement. His expertise in print production management, pre-press processes, and packaging solutions allows him to provide strategic direction that resonates with both clients and team members. Furthermore, Rob's proficiency in tools like Microsoft PowerPoint aids in effectively communicating complex ideas and strategies, making him a pivotal figure in cross-functional collaborations.
Rob Nordwall's passion for the printing industry, combined with his strategic acumen and customer-centric approach, positions him as a key driver of Impact's success, ensuring that the organization not only meets but exceeds the expectations of its customers in an ever-evolving market landscape.
