Kendall Adkins serves as the Director of Customer Success at Sysdig, where she plays a pivotal role in ensuring that clients maximize the value of their cloud-native and container technologies. With a robust background in Agile methodologies and software project management, Kendall leads a dedicated...
Kendall Adkins serves as the Director of Customer Success at Sysdig, where she plays a pivotal role in ensuring that clients maximize the value of their cloud-native and container technologies. With a robust background in Agile methodologies and software project management, Kendall leads a dedicated team that focuses on delivering exceptional customer experiences and driving adoption of Sysdig's innovative solutions. Her expertise in business analysis and requirements analysis allows her to effectively translate customer needs into actionable strategies, ensuring that clients not only understand but also fully leverage the capabilities of Sysdig’s offerings.
At Sysdig, Kendall is currently spearheading key projects aimed at enhancing customer engagement and satisfaction. One notable initiative involves the implementation of a comprehensive customer feedback loop, which integrates insights from various touchpoints to refine product features and improve service delivery. This project not only strengthens client relationships but also aligns Sysdig's product development with real-world user experiences, fostering a culture of continuous improvement.
Kendall's proficiency in systems analysis and the software development life cycle (SDLC) further empowers her to collaborate closely with cross-functional teams, ensuring that customer success strategies are seamlessly integrated into the overall business framework. Her commitment to the open cloud movement is reflected in her active contributions to open source software projects, reinforcing Sysdig's position as a leader in the secure DevOps space. Through her strategic vision and technical acumen, Kendall Adkins is not just helping companies navigate the complexities of cloud-native technologies; she is shaping the future of secure DevOps practices across the industry.
