Eric Jacobsen serves as Corporate Vice President of Insurance Solutions at New York Life Insurance Company, where he plays a pivotal role in driving innovation and operational efficiency within the organization. Reporting directly to the COO of Insurance Solutions, Eric leads a talented team of...
Eric Jacobsen serves as Corporate Vice President of Insurance Solutions at New York Life Insurance Company, where he plays a pivotal role in driving innovation and operational efficiency within the organization. Reporting directly to the COO of Insurance Solutions, Eric leads a talented team of developers, business analysts, and quality assurance professionals, focusing on the application development, enhancements, and production support of Long-Term Care Insurance (LTCi) policy administration systems. His expertise in large-scale system integration and technology roadmapping enables him to streamline workflows and optimize processes, ensuring that the organization remains agile and responsive to market demands.
Under Eric's leadership, key projects have included the modernization of imaging systems and the enhancement of batch infrastructure, which are critical to maintaining the integrity and efficiency of policy administration. His commitment to continuous improvement is evident in his approach to finance and budgeting, where he effectively manages vendor relationships and allocates resources to maximize return on investment. Eric’s transformational skills not only foster a culture of collaboration and accountability within his team but also enhance the overall customer experience by ensuring that technology solutions align with business objectives.
With a strong foundation in business analysis and analytics, Eric excels in relationship management, building cross-functional partnerships that drive product delivery and quality assurance. His ability to navigate ambiguity and lead through change positions him as a respected business partner within New York Life, where he is dedicated to advancing the company's mission while cultivating talent and promoting staff development. Through his visionary leadership, Eric continues to shape the future of insurance solutions, making a lasting impact on the industry.
