Jitendra Chhikara serves as Vice President at Genpact, where he leverages his extensive expertise in strategic transformation and operational excellence to drive significant value for clients across diverse industries. With a robust background in change management, advanced analytics, and intelligent automation, Jitendra has successfully managed...
Jitendra Chhikara serves as Vice President at Genpact, where he leverages his extensive expertise in strategic transformation and operational excellence to drive significant value for clients across diverse industries. With a robust background in change management, advanced analytics, and intelligent automation, Jitendra has successfully managed a transformative program exceeding $300 million for a Fortune 25 company, orchestrating operations and digital transformation initiatives across four countries. His adeptness at navigating complex programs has positioned him as a trusted advisor to C-suite executives, including the CIO of a national life insurance carrier, where he played a pivotal role in operational model transformation, and a regional health insurance plan, focusing on enhancing member experience.
Jitendra's commitment to capability building and cost optimization is evident in his contributions to practice development, where he integrates cutting-edge business intelligence and process optimization strategies. His proficiency in offshoring and outsourcing has enabled organizations to streamline operations while maximizing efficiency and effectiveness. By fostering a culture of innovation and continuous improvement, he empowers teams to harness data-driven insights and implement best practices in global shared services and service center management.
With a keen eye for competitive analysis and business development, Jitendra is dedicated to driving sustainable growth and operational agility for his clients. His strategic vision and hands-on approach ensure that organizations not only adapt to the evolving market landscape but also thrive in it, making him a pivotal figure in the realm of business process outsourcing (BPO) and shared services.
