Cristy Girard serves as the Senior Director of Campus Success at BetterMynd, where she is dedicated to enhancing the mental health of America's 21 million college students. With a robust background in operations, customer experience, and technology, Cristy has transformed her childhood passion for organization...
Cristy Girard serves as the Senior Director of Campus Success at BetterMynd, where she is dedicated to enhancing the mental health of America's 21 million college students. With a robust background in operations, customer experience, and technology, Cristy has transformed her childhood passion for organization into a powerful tool for driving success and innovation in her current role. She expertly manages the full client lifecycle, overseeing onboarding, retention, and expansion for over 100 partners, ensuring that each institution receives tailored support to meet their unique needs.
Under Cristy's leadership, BetterMynd has implemented key performance indicators (KPIs) that not only measure success but also foster a culture of continuous improvement. Her expertise in customer success is evident in her ability to leverage tools like HubSpot to streamline processes and enhance communication, ultimately leading to improved Net Promoter Scores (NPS) and client satisfaction. Cristy’s commitment to process efficiency and team management has resulted in reduced costs and increased operational effectiveness, allowing BetterMynd to focus on its mission of providing accessible mental health resources to students.
In her role, Cristy is not just a leader but a mentor, guiding her team to embrace a customer-centric approach that prioritizes the well-being of students. Her strategic vision and organizational leadership have positioned BetterMynd as a trusted partner in the higher education landscape, making a tangible difference in the lives of countless students across the nation. Through her innovative projects and unwavering dedication, Cristy continues to redefine what it means to succeed in the realm of campus mental health support.
