As the Founder and CEO of Online Scene Solutions, Inc., Donna Cowan leverages her extensive 27+ years of experience in the hospitality industry to drive innovative solutions that enhance business reputation and customer engagement. Her deep understanding of corporate business practices, franchising, and hotel technology...
As the Founder and CEO of Online Scene Solutions, Inc., Donna Cowan leverages her extensive 27+ years of experience in the hospitality industry to drive innovative solutions that enhance business reputation and customer engagement. Her deep understanding of corporate business practices, franchising, and hotel technology uniquely positions her to navigate the complexities of the modern hospitality landscape. At Online Scene Solutions, Donna leads key projects aimed at improving business exposure on directory listings and streamlining the management of online customer reviews.
Under her leadership, the company has developed customized review retrieval and response strategies that empower businesses to engage with their customers authentically and effectively. Donna’s expertise in franchise consulting and revenue management allows her to tailor solutions that not only enhance brand visibility but also drive revenue enhancement for her clients. Her commitment to fostering talent is evident in her history of hiring, managing, and grooming individuals for success within Fortune 500 environments, ensuring that her team is equipped with the skills necessary to excel in customer engagement and property management systems.
With a keen eye on industry trends, Donna is dedicated to helping businesses navigate the ever-evolving online landscape. By providing transparent, extension-like services, Online Scene Solutions stands out as a trusted partner for businesses looking to optimize their online presence and reputation. Donna’s passion for the hospitality industry and her strategic approach to online reputation management continue to make a significant impact, positioning her as a thought leader in the field.
