Marsha P. serves as the Manager of Risk and National Claims at Group 1 Automotive, where she leverages her extensive experience in the automotive industry to drive excellence in claims management. With a robust background in Workers' Compensation Claims and auto liability, Marsha is responsible...
Marsha P. serves as the Manager of Risk and National Claims at Group 1 Automotive, where she leverages her extensive experience in the automotive industry to drive excellence in claims management. With a robust background in Workers' Compensation Claims and auto liability, Marsha is responsible for overseeing a comprehensive portfolio of claims across more than 100 auto dealerships nationwide. Her role demands not only a keen understanding of legal liability and risk management but also a strategic approach to enhancing operational efficiency and customer satisfaction.
One of Marsha's key projects involves the development and implementation of innovative online claim reporting systems, which have significantly streamlined the claims process and improved response times. By harnessing technology, she has created a more transparent and user-friendly experience for employees and management alike, ultimately fostering a culture of accountability and proactive risk management. Her expertise in conflict resolution and mediation has proven invaluable in navigating complex claims scenarios, ensuring that all stakeholders are aligned and satisfied with the outcomes.
Marsha is also dedicated to leadership development and employee training, recognizing that a well-informed team is crucial to effective claims handling. Through targeted training programs, she empowers her colleagues with the knowledge and skills necessary to manage claims efficiently, thereby enhancing overall performance and reducing potential liabilities. With her strategic mindset and commitment to excellence, Marsha P. continues to be a pivotal force in shaping the future of risk management at Group 1 Automotive.
