Michael Perna serves as a Product Operations Associate at Educational Testing Service (ETS), where he plays a pivotal role in managing the financial operations that underpin the organization’s extensive testing services. With a responsibility for overseeing operational vendor payments totaling approximately $44 million annually, Michael...
Michael Perna serves as a Product Operations Associate at Educational Testing Service (ETS), where he plays a pivotal role in managing the financial operations that underpin the organization’s extensive testing services. With a responsibility for overseeing operational vendor payments totaling approximately $44 million annually, Michael ensures that the financial transactions for around 3,000 domestic and international vendors are processed smoothly and efficiently. His expertise in designing streamlined payment processes, particularly for Convera (EFT) and PeopleSoft (Check) payments, has significantly enhanced operational efficiency and reduced turnaround times.
In addition to his core responsibilities, Michael is adept at generating comprehensive financial responses and communications, addressing various partner payment issues with clarity and professionalism. His ability to navigate complex financial landscapes and provide timely solutions reflects his strong analytical skills and attention to detail. Michael’s proficiency in tools such as Microsoft Office and Outlook further supports his role in managing research project operations and facilitating effective communication across teams.
Beyond his technical skills, Michael embodies the ethos of continuous improvement and personal development, as highlighted in his profile summary: "We are who we make ourselves to be and nobody can take that away from you." This mindset not only drives his professional growth but also inspires those around him to strive for excellence. As ETS continues to innovate in educational assessment, Michael’s contributions in product operations are integral to ensuring that the organization remains at the forefront of delivering high-quality testing services.
