Pran Banerjee serves as the Head of Business Operations Transformation for Tata Consultancy Services (TCS) in North America, where he leverages over 25 years of extensive experience in strategy and transformation within the Banking, Financial Services, and Insurance (BFSI) sector. In his current role, Pran...
Pran Banerjee serves as the Head of Business Operations Transformation for Tata Consultancy Services (TCS) in North America, where he leverages over 25 years of extensive experience in strategy and transformation within the Banking, Financial Services, and Insurance (BFSI) sector. In his current role, Pran is at the forefront of driving innovative business and digital transformations, focusing on optimizing operations through advanced automation techniques, including Tactical, Cognitive, AI, and Generative AI solutions. His expertise is particularly impactful in enhancing customer experiences across various segments, such as Mortgage, Retail Banking, Commercial Banking, and Insurance.
Under Pran's strategic leadership, TCS has successfully implemented transformative initiatives that streamline both back-office and front-office operations, significantly improving efficiency and service delivery. He is recognized as a trusted advisor to CXOs, providing data-driven insights that inform decision-making and foster growth. His proficiency in developing maturity models and business case preparation has been instrumental in aligning technology investments with business objectives, ensuring that clients derive maximum value from their digital transformation journeys.
Pran's skill set encompasses a wide range of competencies, including Business Process Re-engineering, Robotic Process Automation, and Cloud-Native Architecture, which he utilizes to craft tailored solutions that meet the unique challenges of each client. His commitment to excellence and innovation positions him as a key player in shaping the future of business operations in North America, making him a vital asset to TCS and its clients in navigating the complexities of the evolving BFSI landscape.
