Tim Draper currently serves as the Principal Service Delivery Manager at CSRA Inc, where he leverages his extensive expertise in IT Service Management to drive operational excellence across a diverse portfolio of over 40 facilities nationwide. With a strong focus on client relationship management, Tim...
Tim Draper currently serves as the Principal Service Delivery Manager at CSRA Inc, where he leverages his extensive expertise in IT Service Management to drive operational excellence across a diverse portfolio of over 40 facilities nationwide. With a strong focus on client relationship management, Tim ensures that all IT services and solutions are delivered in strict accordance with Service Level Agreements (SLAs), thereby enhancing customer satisfaction and trust. His role as the Single Point of Contact (SPOC) for incidents and problems underscores his commitment to seamless service delivery and proactive issue resolution.
Tim's leadership is characterized by a strategic approach to optimizing business operational efficiency. He excels in implementing best practices in service management and integration, which not only improve productivity but also significantly reduce costs. His qualifications in project management and life-cycle development empower him to oversee large-scale, mission-critical projects with a superior track record of success. Tim’s ability to navigate complex IT environments and foster collaboration among service delivery teams positions him as a pivotal figure in CSRA's mission to provide innovative IT solutions.
In addition to his operational responsibilities, Tim is dedicated to cultivating a culture of continuous improvement within his teams. By utilizing ITIL frameworks and methodologies, he drives initiatives that enhance service quality and operational performance. His commitment to excellence and his stellar reputation in the industry make him an invaluable asset to CSRA Inc, as he continues to shape the future of IT service delivery in an ever-evolving technological landscape.
