Scott Christensen serves as a Principal Business Analyst at Fidelity Investments, where he leverages his extensive expertise in business analysis, Agile/Scrum methodologies, and product management to drive significant improvements in the Salesforce platform. In his current role, Scott is dedicated to enhancing the associate experience...
Scott Christensen serves as a Principal Business Analyst at Fidelity Investments, where he leverages his extensive expertise in business analysis, Agile/Scrum methodologies, and product management to drive significant improvements in the Salesforce platform. In his current role, Scott is dedicated to enhancing the associate experience by streamlining processes and facilitating the adoption of Salesforce across various teams. His focus on gathering requirements and conducting collaborative sessions with stakeholders ensures that the solutions implemented are not only effective but also aligned with the needs of Fidelity associates and customers alike.
One of Scott's key projects involves re-engineering business processes to standardize operations across Salesforce squads, thereby enhancing efficiency and productivity. His proficiency in mapping "as-is and to-be" processes allows him to identify gaps and opportunities for improvement, ensuring that the transition to optimized workflows is seamless. With a strong background in system implementations and project management, Scott excels in writing detailed specification documents that guide developers in creating tailored solutions. His commitment to system testing and data analysis further solidifies his role as a pivotal figure in ensuring that Fidelity's Salesforce initiatives are successful and impactful.
Scott's skill set extends to ERP systems and ITIL frameworks, which complement his Salesforce expertise and enhance his ability to deliver comprehensive solutions. As he continues to expand his experience in Salesforce and Agile methodologies, Scott remains focused on empowering Fidelity associates to concentrate on delivering exceptional value to customers, ultimately driving the company's mission of providing outstanding financial services.
