Claudia Carrion serves as the Compliance Director at Truist, where she plays a pivotal role in ensuring that the Retail Credit Operations, Servicing, and Default Management teams adhere to regulatory standards and best practices. With a strong focus on Fair Lending Laws, Claudia is dedicated...
Claudia Carrion serves as the Compliance Director at Truist, where she plays a pivotal role in ensuring that the Retail Credit Operations, Servicing, and Default Management teams adhere to regulatory standards and best practices. With a strong focus on Fair Lending Laws, Claudia is dedicated to fostering an environment where compliance is not just a requirement but a core value that drives the organization’s mission. Her expertise in portfolio management and business analysis allows her to identify potential risks and implement effective strategies to mitigate them, ensuring that the bank operates within the legal framework while also promoting equitable lending practices.
Claudia is known for her hands-on leadership style, embodying the principle of "Leading by Doing." She actively engages with her team, understanding their motivations and challenges, which helps cultivate a collaborative atmosphere where everyone feels empowered to contribute to the organization’s success. By leveraging her strong analytical skills and negotiation abilities, she effectively navigates complex compliance landscapes, ensuring that Truist not only meets regulatory expectations but also excels in customer service and operational efficiency.
Currently, Claudia is spearheading key projects aimed at enhancing compliance training programs and improving communication channels within the call center operations. Her commitment to continuous improvement and excellence in compliance management positions her as a vital asset to Truist, as she works tirelessly to align the company’s objectives with regulatory requirements while fostering a culture of integrity and accountability. Through her leadership, Claudia is not only shaping the future of compliance at Truist but also setting a standard for excellence in the financial services industry.
