Ashley Funk-England is a dynamic Senior Manager at Verizon Business, where she plays a pivotal role in enhancing customer experience initiatives across multiple customer-facing programs. With a robust background in account management within the information technology and services sector, Ashley leverages her expertise in Customer...
Ashley Funk-England is a dynamic Senior Manager at Verizon Business, where she plays a pivotal role in enhancing customer experience initiatives across multiple customer-facing programs. With a robust background in account management within the information technology and services sector, Ashley leverages her expertise in Customer Relationship Management (CRM) to drive strategic partnerships and foster long-lasting client relationships. Her proficiency in tools like Microsoft Excel and Verint Workforce Optimization allows her to analyze key performance indicators (KPIs) effectively, ensuring that customer satisfaction remains at the forefront of all initiatives.
In her current role, Ashley is responsible for deploying and developing innovative strategies that integrate artificial intelligence and digital engagement to streamline customer interactions. She is adept at managing change, aligning policies, and refining behavioral practices to meet the evolving needs of Verizon Business's diverse clientele. By focusing on system enhancements and implementing best practices, Ashley ensures that her team delivers exceptional service that not only meets but exceeds customer expectations.
Ashley’s academic background in Linguistics from The Ohio State University enriches her communication skills, enabling her to present complex information clearly and persuasively. Her flexible approach to problem-solving and her commitment to continuous improvement make her an invaluable asset to Verizon Business. As she leads key projects aimed at optimizing customer experience, Ashley remains dedicated to fostering a culture of collaboration and innovation, positioning Verizon Business as a leader in the industry.
