Alana Turner currently serves as the Operations Manager at Nuvo Trade Co, where she leverages her 14 years of extensive experience in automotive sales and customer satisfaction to drive operational excellence and enhance financial performance. In her role, Alana is responsible for overseeing the day-to-day...
Alana Turner currently serves as the Operations Manager at Nuvo Trade Co, where she leverages her 14 years of extensive experience in automotive sales and customer satisfaction to drive operational excellence and enhance financial performance. In her role, Alana is responsible for overseeing the day-to-day operations, ensuring that all processes align with the company’s strategic goals. Her hands-on approach allows her to engage deeply with her team, fostering a culture of collaboration and dedication among her salespeople.
One of Alana's key projects involves streamlining the customer engagement process, utilizing her expertise in online marketing and customer retention strategies to enhance the overall customer experience. By implementing innovative contact center management practices, she has significantly improved response times and customer satisfaction metrics. Alana’s proficiency in sales management not only helps in achieving sales targets but also in nurturing long-term relationships with clients, which is crucial in the competitive automotive industry.
Her strong communication skills enable her to effectively liaise between departments, ensuring that finance, administration, and sales teams work cohesively. Alana’s commitment to operational and financial management has positioned Nuvo Trade Co as a leader in customer satisfaction within the automotive sector. As she continues to drive key initiatives, Alana remains focused on delivering outstanding service and fostering a customer-centric culture that prioritizes excellence and innovation.
