Kay Ross serves as the Director of Risk Management at Delta Dental of Michigan, where she plays a pivotal role in safeguarding the organization against potential risks while enhancing operational resilience. With a robust background in quality assurance and enterprise risk management (ERM), Kay administers...
Kay Ross serves as the Director of Risk Management at Delta Dental of Michigan, where she plays a pivotal role in safeguarding the organization against potential risks while enhancing operational resilience. With a robust background in quality assurance and enterprise risk management (ERM), Kay administers a comprehensive suite of risk management activities that are integral to the organization’s strategic objectives. Her expertise encompasses operational risk assessments, business impact analysis, and the development of effective business continuity programs that ensure Delta Dental can navigate unforeseen challenges seamlessly.
In her current role, Kay leads key initiatives focused on fostering a culture of risk awareness throughout the organization. She is dedicated to training management and staff on best practices for risk identification, resolution, and monitoring, ensuring that all team members are equipped to contribute to a proactive risk management environment. Her efforts in process improvement and practical adherence to standards have significantly enhanced the company’s operational efficiency and compliance with regulatory requirements, including HIPAA.
Kay’s leadership extends to cross-functional team collaboration, where she leverages her skills in policy analysis and program management to align risk management strategies with corporate goals. She is adept at utilizing tools like SharePoint to streamline communication and audit preparation processes, further reinforcing Delta Dental’s commitment to quality assurance. Through her strategic vision and hands-on approach, Kay Ross continues to drive Delta Dental of Michigan towards a more resilient and risk-aware future.
