Sierra Sistrunk serves as a Customer Service Representative at UF Health, where she plays a pivotal role in enhancing patient experiences within a high-volume call center environment. With her exceptional multitasking abilities and strong organizational skills, Sierra efficiently manages a diverse range of responsibilities, from...
Sierra Sistrunk serves as a Customer Service Representative at UF Health, where she plays a pivotal role in enhancing patient experiences within a high-volume call center environment. With her exceptional multitasking abilities and strong organizational skills, Sierra efficiently manages a diverse range of responsibilities, from performing intake triage to scheduling appointments and facilitating referrals to specialized faculty physicians. Her deep understanding of administrative protocols and the various specialties offered by the University of Florida allows her to provide accurate and timely information to patients, hospital staff, and community healthcare providers.
Sierra's commitment to delivering outstanding customer service is evident in her ability to remain motivated and focused, even during peak call times. She excels in fostering a collaborative team atmosphere, leveraging her teamwork skills to ensure that all inquiries are addressed promptly and effectively. Her proficiency in time management enables her to prioritize tasks efficiently, ensuring that patients receive the care and attention they deserve without unnecessary delays.
In addition to her core responsibilities, Sierra actively participates in key projects aimed at improving operational efficiency and enhancing patient satisfaction. By utilizing her expertise in Microsoft Word and other administrative tools, she contributes to the development of training materials and process documentation that streamline workflows for her colleagues. Sierra's dedication to continuous improvement and her passion for healthcare make her an invaluable asset to the UF Health team, where she consistently strives to elevate the standard of customer service in the healthcare industry.
