Jean-Michel Leclercq currently serves as the Service Delivery Manager at the IRE - Institute for Radioelements, where he plays a pivotal role in enhancing operational efficiency and ensuring the seamless delivery of services. With a robust background in Application Lifecycle Management, Jean-Michel is instrumental in...
Jean-Michel Leclercq currently serves as the Service Delivery Manager at the IRE - Institute for Radioelements, where he plays a pivotal role in enhancing operational efficiency and ensuring the seamless delivery of services. With a robust background in Application Lifecycle Management, Jean-Michel is instrumental in overseeing the implementation and optimization of IT services, particularly following the recent transition to the SAP S/4 HANA system. His expertise encompasses a wide range of responsibilities, including bid management, where he meticulously analyzes and responds to Requests for Quotation (RFQ), Requests for Information (RFI), and Requests for Proposal (RFP). This involves not only crafting compelling bids but also assisting in the selection of appropriate packages to meet client needs.
In his role as a project manager, Jean-Michel is currently leading the upgrade from S/4 HANA 2020 to S/4 HANA 2023, ensuring that the transition is smooth and aligns with the strategic objectives of the IRE. His comprehensive approach to program and project management covers everything from gathering customer requirements to providing post-go-live support, ensuring that all stakeholders are engaged and informed throughout the process. Additionally, he excels in transition management, establishing Competence Centres and facilitating knowledge transfer to enhance team capabilities.
Jean-Michel’s skill set is further enriched by his proficiency in ITIL methodologies, which he employs to govern incidents, changes, releases, and problems effectively. His strong facilitation and oral communication skills enable him to lead teams through complex projects while maintaining a focus on quality and service delivery. As a dedicated professional in the field of information technology, Jean-Michel Leclercq continues to drive innovation and excellence at the IRE, making significant contributions to the organization's mission and objectives.
