Shrikanth Shanmugam currently serves as the Key Account Sales Manager at Gupshup, a prominent player in the CPaaS (Communications Platform as a Service) and conversational messaging landscape. With over eight years of experience in solution selling and SaaS sales, Shrikanth has honed his expertise in...
Shrikanth Shanmugam currently serves as the Key Account Sales Manager at Gupshup, a prominent player in the CPaaS (Communications Platform as a Service) and conversational messaging landscape. With over eight years of experience in solution selling and SaaS sales, Shrikanth has honed his expertise in driving customer acquisition and enhancing account management strategies. His people-centric leadership style has not only fostered strong relationships with clients but has also empowered his team to consistently exceed revenue targets.
At Gupshup, Shrikanth is instrumental in managing a diverse portfolio of accounts, catering to the unique needs of approximately 40,000 businesses globally. His role involves leveraging Gupshup’s robust API, which facilitates seamless engagement across 30+ messaging channels, to deliver tailored solutions that enhance customer interactions. By focusing on conversational marketing, support, and commerce, Shrikanth ensures that clients can effectively communicate with their customers, handling an impressive volume of 6 billion messages per month.
Key projects under his leadership include the implementation of innovative strategies that integrate advanced business intelligence tools and marketing techniques, driving significant growth in client engagement and satisfaction. His proficiency in vendor management and team management further amplifies his ability to deliver results in a fast-paced, competitive environment. As he continues to navigate the evolving landscape of conversational messaging, Shrikanth remains committed to empowering businesses to optimize their customer engagement strategies and achieve their sales objectives.
