Emilia Mihel serves as the LATAM PMO Core Banking Regional Head and Head of LATAM Data Governance within Citi's TTS technology division, where she plays a pivotal role in steering technology operations across 14 countries in Latin America. With a robust background in IT leadership,...
Emilia Mihel serves as the LATAM PMO Core Banking Regional Head and Head of LATAM Data Governance within Citi's TTS technology division, where she plays a pivotal role in steering technology operations across 14 countries in Latin America. With a robust background in IT leadership, Emilia is adept at managing high-volume technology service projects that align with strategic business objectives. Her hands-on approach and keen understanding of both B2B and B2C technology operations enable her to effectively address the unique needs and regulatory environments of diverse markets within the region.
In her current role, Emilia leads a talented team of 30 direct reports while influencing multiple cross-business teams to foster collaboration and innovation. She has successfully implemented best practices in core banking systems, ensuring compliance with local regulations while enhancing operational efficiency. Her expertise in data governance is instrumental in establishing robust frameworks that safeguard data integrity and promote informed decision-making across the organization.
Recognized as an inspirational leader and mentor, Emilia excels in senior stakeholder management, consistently engaging with both internal and external partners to identify areas of concern and drive solutions. Her commitment to coaching and developing her team has resulted in high retention rates and a culture of excellence. By leveraging agile methodologies and a strong project management office (PMO) framework, Emilia not only navigates complex challenges but also positions Citi as a leader in technology-driven financial services in the Latin American market. Her ability to align corporate goals with client requirements underscores her value as a strategic IT leader in a rapidly evolving industry.
