Kendra Davis is a seasoned Employee Experience Specialist at Boston Scientific, where she leverages over 20 years of customer service expertise to enhance the employee experience across the organization. In her current role, Kendra plays a pivotal part in fostering interdisciplinary collaboration among various teams,...
Kendra Davis is a seasoned Employee Experience Specialist at Boston Scientific, where she leverages over 20 years of customer service expertise to enhance the employee experience across the organization. In her current role, Kendra plays a pivotal part in fostering interdisciplinary collaboration among various teams, ensuring that the needs and voices of employees are heard and addressed. Her commitment to driving change is evident in her facilitation of a monthly meeting that brings together technology users and experts. This forum serves as a platform for knowledge exchange, allowing participants to learn from one another and collaboratively shape the implementation of emerging technologies within Boston Scientific.
Kendra's extensive background in technical call center environments equips her with the skills necessary to navigate complex challenges and resolve issues effectively. Her proficiency in project management and strategic planning enables her to oversee key initiatives that enhance employee onboarding and benefits administration, ensuring that new hires feel welcomed and supported from day one. Additionally, her familiarity with telecommunications and Cisco Systems products allows her to contribute valuable insights into the integration of technology in the workplace.
As a ServiceNow IT Knowledge Process Manager, Kendra also plays a crucial role in optimizing knowledge management processes, ensuring that employees have access to the information they need to perform their roles efficiently. Her ability to lead meetings and foster a culture of continuous learning and improvement positions her as a key player in driving operational excellence at Boston Scientific. Kendra's dedication to maintaining meaningful relationships with colleagues, managers, and customers underscores her belief that a positive employee experience is foundational to organizational success.
