Lauren Wier serves as a Customer Experience Business Partner at Delaware North, where she plays a pivotal role in enhancing guest satisfaction across the company's diverse portfolio, particularly within the Parks & Resorts and Travel Hospitality subsidiaries. With her extensive background in hospitality management, Lauren...
Lauren Wier serves as a Customer Experience Business Partner at Delaware North, where she plays a pivotal role in enhancing guest satisfaction across the company's diverse portfolio, particularly within the Parks & Resorts and Travel Hospitality subsidiaries. With her extensive background in hospitality management, Lauren is adept at developing and implementing innovative customer experience strategies that align with Delaware North’s commitment to excellence. Her expertise in organizational culture and event planning allows her to create memorable experiences that resonate with guests, ensuring that every interaction reflects the brand's values.
Currently, Lauren is spearheading key projects that focus on process development and operational efficiency, aimed at elevating the guest experience across various touchpoints. Her skills in virtual facilitation and instructor-led training enable her to effectively engage teams and foster a culture of continuous learning, which is essential in the fast-paced hospitality environment. By leveraging her knowledge in restaurant operations and front office management, she collaborates with cross-functional teams to streamline processes and enhance service delivery.
Lauren's passion for public speaking and content development further empowers her to share insights and best practices with colleagues, driving a unified approach to customer experience across Delaware North. As a proud recipient of a Bachelor of Science in Hotel Administration, with concentrations in Hospitality Management and Entertainment, she combines academic knowledge with real-world experience to navigate the complexities of the industry. Lauren's dedication to creating exceptional guest experiences positions her as a valuable asset to Delaware North and the broader hospitality landscape.
