As the Director of Support at Triarc Solutions, Charles Eberhardt plays a pivotal role in delivering exceptional customer service and technical support for the RightAngle product suite. His extensive background in corporate financials and strategic planning allows him to align support initiatives with broader business...
As the Director of Support at Triarc Solutions, Charles Eberhardt plays a pivotal role in delivering exceptional customer service and technical support for the RightAngle product suite. His extensive background in corporate financials and strategic planning allows him to align support initiatives with broader business objectives, ensuring that clients receive tailored solutions that enhance their operational efficiency. Under his leadership, the Triarc Support business has evolved into a world-class service, recognized for its excellence in support delivery, which has earned him multiple awards in the industry.
Charles's expertise extends beyond customer support; he is a key contributor across various segments of the organization, including consulting delivery and marketing messaging. His in-depth knowledge of the RightAngle platform, combined with his skills in SQL and .NET, enables him to effectively address complex technical challenges while providing insightful training and development for his team. This holistic approach not only enhances the support experience for customers but also fosters a culture of continuous improvement within the organization.
Currently, Charles is spearheading several key projects aimed at optimizing support processes and leveraging data analytics for root cause problem-solving. His commitment to project management and requirements analysis ensures that Triarc Solutions remains at the forefront of the energy trading and risk management (ETRM) sector. By integrating innovative strategies and fostering collaboration across departments, Charles is instrumental in driving the company's growth and reinforcing its reputation as a leader in providing comprehensive RightAngle support services.
