Marco Cagnetta serves as the General Manager at Palazzo BN, where he expertly oversees the management of 13 luxurious apartments and six diverse food and beverage outlets. With a strong focus on asset management, Marco is dedicated to achieving financial targets related to revenue and...
Marco Cagnetta serves as the General Manager at Palazzo BN, where he expertly oversees the management of 13 luxurious apartments and six diverse food and beverage outlets. With a strong focus on asset management, Marco is dedicated to achieving financial targets related to revenue and operating profit while ensuring that operational excellence is maintained across all facets of the property. His role requires a unique blend of skills in human resources management, strategy and marketing, and finance, enabling him to effectively coordinate teams and foster a collaborative environment.
One of Marco's key projects involves the strategic development of action plans aimed at enhancing guest satisfaction. By leveraging his expertise in hospitality and customer service, he has successfully implemented initiatives that not only elevate the guest experience but also contribute to the overall profitability of Palazzo BN. His hands-on approach during the pre-opening phase of the property showcased his ability to lead operational teams, ensuring that every detail aligns with the high standards expected in the luxury market.
Marco's proficiency in food science and menu development has also played a crucial role in the success of the F&B outlets, where he continuously seeks innovative ways to enhance offerings and cater to diverse clientele. His adeptness with systems like MICROS further streamlines operations, allowing for a seamless guest experience. Through constant engagement with both clients and staff, Marco Cagnetta exemplifies a commitment to excellence in the hospitality industry, making Palazzo BN a premier destination for discerning travelers.
