Navjot Kang serves as the Senior Manager of Member Services Operations at Chime, where he leverages his extensive expertise in operational excellence and business process improvement to enhance the customer experience for over 10 million accounts. In the rapidly evolving landscape of challenger banking, Navjot...
Navjot Kang serves as the Senior Manager of Member Services Operations at Chime, where he leverages his extensive expertise in operational excellence and business process improvement to enhance the customer experience for over 10 million accounts. In the rapidly evolving landscape of challenger banking, Navjot plays a pivotal role in optimizing service delivery within a fully digital framework, ensuring that Chime remains at the forefront of innovation in mobile and online banking technology. His analytical mindset and results-driven leadership have been instrumental in streamlining operations, reducing response times, and elevating member satisfaction levels.
At Chime, Navjot is currently spearheading several key projects aimed at scaling the efficiency of both in-house and outsourced contact centers. His strategic approach to managing business process outsourcing (BPO) has not only improved service quality but has also fostered a culture of continuous improvement among team members. By implementing robust customer relationship management (CRM) systems and leveraging management information systems (MIS), he has enabled data-driven decision-making that enhances operational performance.
Navjot's deep insights into people management and executive leadership empower him to coach and develop high-performing teams that are agile and responsive to the dynamic needs of Chime's members. His commitment to personal branding and professional development ensures that his team is equipped with the skills necessary to thrive in a competitive environment. As Chime continues to disrupt traditional banking models, Navjot Kang's leadership and innovative thinking are vital in driving the company’s mission to make managing money easy and accessible for all.
