Kanika Abbi serves as a Group Manager at WNS, where she plays a pivotal role in driving strategic initiatives and operational excellence for a key fintech client. With a robust background in credit and customer service functions, Kanika has honed her expertise in financial crimes...
Kanika Abbi serves as a Group Manager at WNS, where she plays a pivotal role in driving strategic initiatives and operational excellence for a key fintech client. With a robust background in credit and customer service functions, Kanika has honed her expertise in financial crimes investigations, KYC verification, and client onboarding, making her an invaluable asset in the rapidly evolving fintech landscape. Her current responsibilities encompass business planning and forecasting, where she leverages her analytical skills to identify growth opportunities and optimize resource allocation.
Kanika's leadership style is characterized by her adaptability and strong relationship management capabilities, enabling her to effectively collaborate with multiple stakeholders across various functions. She is instrumental in managing projects and process excellence initiatives, ensuring that operations run smoothly and efficiently. Her commitment to quality assurance and performance management drives her team to achieve high standards, while her focus on coaching and development fosters a culture of continuous improvement.
One of Kanika's key projects involves spearheading business transition planning, where she navigates complex challenges to enhance client satisfaction and operational effectiveness. By implementing innovative process improvement strategies, she not only mitigates risks but also enhances the overall client experience. Kanika's ability to balance strategic foresight with tactical execution positions her as a leader in the fintech sector, driving transformative change and delivering measurable results for WNS and its clients.
