Laurel Viewig serves as the Hospitality Operations Manager at Corewell Health, where she plays a pivotal role in enhancing the patient and visitor experience through effective management of volunteer services. With a strong background in healthcare operations, Laurel leverages her expertise in customer service and...
Laurel Viewig serves as the Hospitality Operations Manager at Corewell Health, where she plays a pivotal role in enhancing the patient and visitor experience through effective management of volunteer services. With a strong background in healthcare operations, Laurel leverages her expertise in customer service and interpersonal skills to foster a welcoming environment that prioritizes patient satisfaction. Her ability to build solid rapport with both clients and peers is instrumental in driving initiatives that align with Corewell Health's mission of delivering exceptional care.
In her current role, Laurel oversees a diverse team of volunteers, ensuring they are well-trained and equipped to support various departments within the hospital. This includes coordinating volunteer schedules, developing training programs, and implementing best practices that adhere to U.S. Health Insurance Portability and Accountability Act (HIPAA) regulations. Her leadership skills are evident as she collaborates with healthcare professionals to enhance physician relations and streamline operations, ultimately contributing to improved patient outcomes.
Laurel is also involved in key projects aimed at optimizing the efficiency of electronic health records (EHR) systems, including Cerner, to facilitate seamless communication between departments. Her commitment to continuous improvement is reflected in her proactive approach to identifying areas for enhancement within the hospitality services framework. By integrating her knowledge of medical terminology and healthcare management, Laurel ensures that volunteer services not only meet the needs of patients but also support the broader goals of Corewell Health. Through her dedication and expertise, she continues to make a significant impact in the healthcare community, reinforcing the importance of compassionate care and operational excellence.
