Fayez Antonios currently serves as the IT Service Management Lead for the IT-OT Integration Program at Vale, where he plays a pivotal role in bridging the gap between Information Technology (IT) and Operational Technology (OT). His extensive background, underscored by an MBA, PMP, and ITIL...
Fayez Antonios currently serves as the IT Service Management Lead for the IT-OT Integration Program at Vale, where he plays a pivotal role in bridging the gap between Information Technology (IT) and Operational Technology (OT). His extensive background, underscored by an MBA, PMP, and ITIL certifications, equips him with a robust foundation in project management and service delivery. In this capacity, Fayez is spearheading initiatives that aim to seamlessly integrate industrial OT components into an ITIL-compliant IT environment, ensuring that Vale’s operations are not only efficient but also aligned with best practices in IT service management.
Fayez's expertise in ServiceNow and telecommunications positions him as a key player in the development of tailored solutions that address the unique challenges faced by the mining and metals industry. His ability to analyze business needs and translate them into actionable strategies has been instrumental in driving the success of various key projects. By leveraging his skills in stakeholder management and business strategy, he effectively collaborates with cross-functional teams to ensure that all aspects of the IT-OT integration are executed smoothly and meet the diverse requirements of Vale's operations.
Moreover, Fayez's commitment to continuous improvement and innovation is evident in his proactive approach to service transition. He is dedicated to enhancing the managed service model, which not only optimizes operational efficiency but also elevates customer satisfaction. As he contributes to Vale's strategic decision-making processes, Fayez remains focused on delivering value through technology, ultimately positioning the company for sustained success in a rapidly evolving industry landscape.
