Jenifer Panchalingam serves as a Senior Product Owner and Vice President at PNC within the Consumer Bank division, where she leverages her extensive analytical skills and data-driven approach to enhance the retail banking experience. With a robust background in developing technical products, Jenifer has successfully...
Jenifer Panchalingam serves as a Senior Product Owner and Vice President at PNC within the Consumer Bank division, where she leverages her extensive analytical skills and data-driven approach to enhance the retail banking experience. With a robust background in developing technical products, Jenifer has successfully led key projects that focus on optimizing customer journeys through innovative technology solutions. Her role involves close collaboration with a diverse range of stakeholders, including architects, technology directors, and operations teams, to define and implement strategic initiatives that align with business objectives.
One of Jenifer’s significant contributions has been her leadership in the development and deployment of a new technology stack, which includes online banking and Salesforce servicing applications. This initiative not only streamlined operational processes but also significantly improved customer engagement and satisfaction. By employing Agile methodologies and utilizing her expertise in user story creation and requirements elicitation, she has effectively managed multiple projects simultaneously, ensuring timely delivery and alignment with customer needs.
Jenifer is recognized for her exceptional ability to document business requirements and troubleshoot technical issues, making her a vital link between technical and non-technical teams. Her proficiency in tools such as Visio and Microsoft Office further enhances her capability to communicate complex concepts clearly and effectively. As she continues to drive innovation within PNC, Jenifer remains committed to fostering cross-team collaboration and delivering impactful solutions that elevate the consumer banking experience.
