Joanne McKean currently serves as a Higher Executive Officer at the Disclosure and Barring Service (DBS), where she plays a pivotal role in enhancing customer service experiences within the public sector. With her extensive background in client relations and management, Joanne has successfully spearheaded key...
Joanne McKean currently serves as a Higher Executive Officer at the Disclosure and Barring Service (DBS), where she plays a pivotal role in enhancing customer service experiences within the public sector. With her extensive background in client relations and management, Joanne has successfully spearheaded key projects aimed at streamlining processes and improving communication channels between the DBS and its stakeholders. Her expertise in CRM systems has enabled her to implement effective strategies that foster strong relationships with clients, ensuring their needs are met with precision and care.
In her role, Joanne is particularly adept at navigating high-pressure situations, often dealing with volatile individuals who require immediate and effective resolutions. Her strong verbal and non-verbal communication skills allow her to engage with clients empathetically, creating a dialogue that not only addresses their concerns but also builds trust and rapport. Joanne's commitment to policy development and training initiatives has been instrumental in equipping her team with the necessary tools to deliver exceptional service, thereby enhancing overall operational efficiency.
Moreover, Joanne's proficiency in report writing and marketing strategy has contributed to the successful execution of various outreach programs, aimed at educating the public about the services offered by the DBS. Her innovative approach to event planning has also facilitated community engagement, further solidifying the DBS's reputation as a client-focused organization. With a keen eye for business development, Joanne continues to explore new avenues for growth, ensuring that the DBS remains at the forefront of safeguarding and disclosure services in the UK.
