Eric Johns is a dynamic leader at Salesforce, where he plays a pivotal role in Business Value Realization. With a deep-seated passion for transforming customer success teams into powerful revenue growth engines, Eric leverages his extensive expertise to drive significant business outcomes for emerging technology...
Eric Johns is a dynamic leader at Salesforce, where he plays a pivotal role in Business Value Realization. With a deep-seated passion for transforming customer success teams into powerful revenue growth engines, Eric leverages his extensive expertise to drive significant business outcomes for emerging technology companies. His current focus is on directing teams and programs that utilize advanced analytics, enabling customers to unlock greater value from their Salesforce platform.
In his role, Eric is adept at aligning and integrating key customer-facing activities with innovative capabilities, ensuring that organizations not only adopt Salesforce solutions but also maximize their potential. He spearheads go-to-market strategies and account plans designed to accelerate customer adoption lifecycles, ultimately justifying further revenue growth. His leadership experience spans Professional Services, Customer Success, and Enterprise Training, where he has successfully implemented Value Adoption Programs that enhance customer engagement and satisfaction.
Eric’s skill set includes business process optimization, consulting, and analytics, which he applies to create tailored solutions that resonate with clients. His proficiency in cloud computing and customer relationship management (CRM) allows him to navigate complex enterprise software landscapes, ensuring that clients achieve their strategic objectives. By fostering a culture of collaboration and innovation within his teams, Eric is committed to driving measurable results that not only meet but exceed customer expectations, solidifying Salesforce's position as a leader in the technology sector.
