Kathy McGrath is a seasoned executive with over two decades of expertise in healthcare operations, customer success, and program management, currently serving as the President of K R Consulting Corp. With an MBA in Healthcare Management and specialized training from Harvard Executive Education in Value...
Kathy McGrath is a seasoned executive with over two decades of expertise in healthcare operations, customer success, and program management, currently serving as the President of K R Consulting Corp. With an MBA in Healthcare Management and specialized training from Harvard Executive Education in Value Measurement for Health Care, Kathy leverages her extensive knowledge to empower mid-size healthcare organizations to optimize their operations and enhance service delivery. Her firm focuses on providing tailored consulting services that drive growth and scalability while ensuring exceptional member and client experiences.
In her role, Kathy has spearheaded several impactful projects, including a comprehensive evaluation of a contact center operation for a health outcome company, where she identified critical areas for improvement and implemented strategic enhancements that significantly boosted operational efficiency. Additionally, she led a major staffing revision initiative that not only streamlined processes but also aligned workforce capabilities with organizational objectives, ultimately enhancing service quality and member satisfaction.
Kathy’s expertise encompasses a wide range of skills, including problem-solving, national account management, and the implementation of Objectives and Key Results (OKRs) to measure success. Her proficiency in healthcare information technology (HIT) and business process improvement enables her to develop innovative solutions that address complex challenges within the healthcare landscape. By fostering a culture of continuous improvement and information sharing, Kathy ensures that her clients are well-equipped to navigate the evolving demands of the industry, positioning them for sustainable growth and success.
