Elena Forrest is a strategic business process transformation leader at Oracle, where she excels in fostering cooperative partnerships and driving innovative solutions that enhance operational efficiency. With a robust background in project management and enterprise software, Elena has established herself as a pivotal figure in...
Elena Forrest is a strategic business process transformation leader at Oracle, where she excels in fostering cooperative partnerships and driving innovative solutions that enhance operational efficiency. With a robust background in project management and enterprise software, Elena has established herself as a pivotal figure in the realm of global technical support services. Over the past year, she has taken the initiative to create comprehensive training content and lead quarterly training sessions for approximately 60 support analysts focused on Global Fusion Payroll Analyzers and release readiness. Her commitment to knowledge sharing extends to the global Human Capital Management (HCM) team, where she has successfully delivered quarterly training on knowledge management (KM) and Oracle Data Management (ODM) best practices to around 350 analysts.
Elena's expertise in developing client-specific knowledge transfer plans has been instrumental in ensuring that support teams are well-equipped to meet diverse client needs. Her diplomatic and insightful leadership style not only motivates cross-functional teams but also cultivates an environment of collaboration and continuous improvement. With a strong acumen in budget control and program management, she adeptly navigates the complexities of software project management, ensuring that projects are delivered on time and within budget.
In addition to her technical skills, Elena's proficiency in Russian enhances her ability to communicate effectively with a broader range of clients and colleagues, further solidifying her role as a mentor and coach within the organization. Her strategic vision and results-oriented approach position her as a key contributor to Oracle's mission of delivering world-class support services, ultimately driving business process transformation across the globe.
