Thanraj Raman currently serves as the Regional MIS Head at Citi, where he leverages his extensive 16 years of experience to drive operational excellence across multi-region front-line and back-end operations. His role is pivotal in managing a dedicated team of reporting and business analysts who...
Thanraj Raman currently serves as the Regional MIS Head at Citi, where he leverages his extensive 16 years of experience to drive operational excellence across multi-region front-line and back-end operations. His role is pivotal in managing a dedicated team of reporting and business analysts who ensure the integrity and accuracy of metrics reported to both regional and global compliance regulators. This responsibility underscores his expertise in KPI reporting and trend analysis, which are critical for maintaining the highest standards of compliance in the banking and financial services industry.
Thanraj is adept at fostering collaboration between technology teams and external vendors to ensure that system migrations and developments align with the stringent requirements of global and regional Management Information Systems (MIS). As the Metrics Owner, he plays a crucial role in driving the development of innovative reporting solutions that enhance decision-making processes and operational efficiency. His ability to implement process improvements and change management strategies has led to significant enhancements in customer service operations, ultimately contributing to the overall success of the organization.
A highly adaptable people manager, Thanraj excels in coaching and motivating his teams, cultivating a culture of teamwork and performance success. His critical thinking and analytical skills enable him to navigate complex challenges and deliver actionable insights that propel business growth. With a strong foundation in the banking, insurance, and IT-based services sectors, Thanraj Raman continues to make a substantial impact at Citi, positioning the organization for sustained success in a rapidly evolving landscape.
