As the Operations Manager at Suburban Propane, Tom Haines plays a pivotal role in ensuring the seamless integration of various operational functions to meet the company’s strategic objectives. With a robust background in logistics management and hazardous materials handling, Tom specializes in overseeing the complexities...
As the Operations Manager at Suburban Propane, Tom Haines plays a pivotal role in ensuring the seamless integration of various operational functions to meet the company’s strategic objectives. With a robust background in logistics management and hazardous materials handling, Tom specializes in overseeing the complexities of dangerous goods and hazardous cargo, ensuring compliance with DOT driver qualifications and truck BIT regulations. His expertise extends to inventory management and the meticulous scheduling and routing of drivers, which are critical for maintaining efficiency in service delivery.
Tom collaborates closely with the Customer Service Center Manager to craft and execute innovative marketing plans that enhance customer engagement and satisfaction. His ability to coordinate effectively between customer service, distribution, technical service, and sales functions is instrumental in driving operational excellence. By managing daily distribution workloads and aligning project workforce and material needs, he ensures that seasonal demand is met without compromising service quality.
In addition to his operational responsibilities, Tom is a certified Cool Chain Specialist, adept at managing the complexities of perishable and pharma product shipments, including Envirotainer shipments. His commitment to customer service center management not only enhances operational efficiency but also fosters a culture of safety and compliance within the organization. With a keen focus on production management and organizational skills, Tom Haines is dedicated to optimizing Suburban Propane’s logistics processes, ensuring that the company remains a leader in the propane industry while meeting the evolving needs of its customers.
