Carlos A. Zepeda, PhD & MBA, serves as Socio Consultor at Grupo Sistemas, where he leverages over 25 years of extensive experience in various sectors, including consumer goods, manufacturing, and automation, particularly within the oil and gas industry. His role is pivotal in driving strategic...
Carlos A. Zepeda, PhD & MBA, serves as Socio Consultor at Grupo Sistemas, where he leverages over 25 years of extensive experience in various sectors, including consumer goods, manufacturing, and automation, particularly within the oil and gas industry. His role is pivotal in driving strategic initiatives that enhance organizational performance and employee engagement, notably through the implementation of Employee Net Promoter Score (eNPS) methodologies. This focus on employee satisfaction not only fosters a positive workplace culture but also translates into improved customer service and operational efficiency.
At Grupo Sistemas, Carlos leads key projects that involve the establishment of shared services and the optimization of call center operations, ensuring 24/7 support for clients. His expertise in personnel management and HR consulting allows him to develop tailored solutions for succession planning and performance appraisal systems, aligning workforce capabilities with organizational goals. Carlos is adept at navigating complex labor relations and negotiating favorable outcomes that benefit both employees and the organization.
His commitment to training and development is evident in his initiatives to enhance HRIS capabilities, which streamline processes and improve data management. Carlos’s leadership in organizational development not only drives productivity but also cultivates a culture of continuous improvement and innovation. Through his comprehensive understanding of the retail and industrial landscapes, he is well-positioned to guide Grupo Sistemas in navigating the challenges of a rapidly evolving market, ensuring sustainable growth and competitive advantage.
