As the Senior Product Owner for Client Lifecycle Management at Rathbones Group Plc, Sarah Dow plays a pivotal role in driving the transformation of digital services within the investment management sector. With a keen focus on enhancing client experiences, Sarah leads the charge in implementing...
As the Senior Product Owner for Client Lifecycle Management at Rathbones Group Plc, Sarah Dow plays a pivotal role in driving the transformation of digital services within the investment management sector. With a keen focus on enhancing client experiences, Sarah leads the charge in implementing innovative technology solutions that streamline operations and elevate service delivery. Her expertise in product launch and digital strategy allows her to navigate the complexities of the financial landscape, ensuring that Rathbones not only meets but exceeds client expectations.
Currently, Sarah is spearheading several key projects aimed at overhauling the client onboarding process and enhancing the overall lifecycle management framework. By leveraging her strong analytical skills and understanding of digital architecture, she is able to identify pain points and develop tailored solutions that improve efficiency and compliance. Her commitment to user experience (UX) ensures that the digital products developed are intuitive and user-friendly, fostering greater client engagement and satisfaction.
In her role within the Change and Transformation Office, Sarah collaborates closely with cross-functional teams, utilizing her negotiation skills to align stakeholders around a shared vision. Her ability to thrive in a fast-paced environment is complemented by her strategic mindset, which enables her to balance the demands of product delivery with the overarching business strategy and product P&L objectives. As a passionate advocate for customer-centric solutions, Sarah is dedicated to shaping the future of Rathbones’ digital services, ultimately contributing to the firm’s growth and success in a competitive market.
