Shashank Dubey currently serves as an Applications Support Senior Analyst - AVP at Citi, where he plays a pivotal role in leading the Futures and Clearing team. With over eight years of extensive experience in IT, Shashank has honed his expertise in application support across...
Shashank Dubey currently serves as an Applications Support Senior Analyst - AVP at Citi, where he plays a pivotal role in leading the Futures and Clearing team. With over eight years of extensive experience in IT, Shashank has honed his expertise in application support across various high-stakes environments, including his previous tenures at Cognizant and Syntel. His academic foundation, with both a Bachelor's and Master's degree in Computer Science, complements his technical acumen, allowing him to effectively navigate complex systems and deliver robust solutions.
In his current role, Shashank is instrumental in supporting critical applications such as Fusion Clear, TMG (Trade Management Gateway) Global, FIS Clearing Gateways, and GMI. His responsibilities encompass providing frontline technical support for trade order management, ensuring seamless allocation flows, and facilitating efficient trade clearing processes. Shashank's proficiency in Linux/UNIX, SQL, and Shell Scripting enhances his ability to troubleshoot and resolve issues swiftly, thereby minimizing downtime and optimizing operational efficiency.
Shashank is also adept in Agile methodologies and the Software Development Life Cycle (SDLC), which allows him to contribute effectively to project management and continuous improvement initiatives. His strong problem-solving skills and client service orientation enable him to collaborate closely with operations and business teams, ensuring that their needs are met with precision and timeliness. By leveraging his knowledge of ITIL practices and tools like Websphere MQ and Message Broker, Shashank not only supports existing applications but also drives innovation within the team, positioning Citi as a leader in the financial services sector.
