Tori Whaley serves as an Employee Benefits & Process Specialist at Southern Glazer's Wine & Spirits, where her expertise in employee leave management is pivotal to enhancing the overall employee experience. With a focus on clarity amidst complexity, Tori provides concierge-level assistance to over 300...
Tori Whaley serves as an Employee Benefits & Process Specialist at Southern Glazer's Wine & Spirits, where her expertise in employee leave management is pivotal to enhancing the overall employee experience. With a focus on clarity amidst complexity, Tori provides concierge-level assistance to over 300 employees navigating the intricacies of the Family and Medical Leave Act (FMLA) and the Americans with Disabilities Act (ADA). Her role is not just about compliance; it’s about fostering a supportive environment during significant life events, whether it’s the joy of welcoming a new child or the challenges posed by injury and illness.
In 2023, Tori has taken on key projects that have modernized and streamlined processes within the organization. By collaborating closely with legal teams, HR Business Partners, and local management, she has successfully updated letter templates to reflect the latest departmental processes, ensuring consistency and clarity in communication. Additionally, her innovative use of Visio to create simplified process flowcharts has not only enhanced uniformity but also improved the overall efficiency of leave management workflows.
Tori’s skills in employee engagement, critical thinking, and customer service are instrumental in her ability to deliver exceptional support. Her commitment to onboarding and staff training further underscores her dedication to fostering a culture of excellence within Southern Glazer's Wine & Spirits. By bridging the gap between complex regulations and employee needs, Tori continues to elevate the employee experience, making her an invaluable asset to the organization.
