Chee Koo serves as the Regional Project Director at Airbus Defence and Space, where he leverages his extensive expertise in customer support management and telecommunication systems to drive service excellence and operational efficiency. In this pivotal role, Chee is responsible for leading service revenue initiatives...
Chee Koo serves as the Regional Project Director at Airbus Defence and Space, where he leverages his extensive expertise in customer support management and telecommunication systems to drive service excellence and operational efficiency. In this pivotal role, Chee is responsible for leading service revenue initiatives and account management for key customers, ensuring that the delivery of Managed Services meets the highest standards of performance. His adeptness in demand planning for spares, risk order management, and billing processes underscores his commitment to optimizing service delivery and enhancing customer satisfaction.
Chee’s role also encompasses earned value project management, where he skillfully balances cost optimization with service performance metrics. By employing his Six Sigma expertise, he implements process improvements that not only streamline operations but also enhance the overall customer experience. His ability to manage consortium partners and service providers is crucial in maintaining the quality of service delivery, as he ensures that all stakeholders align with the defined service level agreements.
A licensed pilot with a passion for aviation, Chee brings a unique perspective to his role, combining technical knowledge with a deep understanding of the regulatory environment in which he operates. His skills in vendor management, cross-functional team leadership, and change management enable him to navigate complex project landscapes effectively. As a Certified ScrumMaster, Chee fosters agile methodologies within his teams, promoting innovation and adaptability in project execution. With a proven track record in program management and talent management, Chee Koo is a driving force in advancing Airbus Defence and Space's mission to deliver cutting-edge solutions in the aerospace sector.
